Delivery and Return

Delivery

1. Shipping
We offer shipping throughout Singapore except for restricted areas. Please provide us with a valid shipping address and contact details.

Order Amount Standard 3-5 days shipping (no time slots)
Orders below S$50.00 S$2.00
Orders S$50 and above Free

• A shipping fee will apply if your minimum purchase amount falls below minimum shipping after discounts.
• We are closed for delivery on Sundays and on Singaporean Public Holidays
• Shipping may take longer during sale periods, holidays and extreme weather

2. Tracking
To track and check the status of your order, please click here and enter the tracking number sent to your email. Please contact the courier to check on the status of your package

3. Delivery Date
Your purchased item will be shipped within the next business day after payment is completed (Upon completion of payment by Friday, Saturday and Sunday, your purchased item will be shipped on next Monday.) and it will take 3-5 business days to reach you depending on our shipping agent delivery schedule. Please note that shipping may take longer during sale periods, holidays and extreme weather

Returns

Items that purchased at Croon Singapore official website can be exchanged only through the corresponding online platform.

1. Exchange
For defective and incorrect items, you must return the complete packaging to us within 7-dayfrom the date of receiving the items purchased. Please refer to our return FAQ for more information about the return terms and condition.

2. Return / Exchange is Not Possible
– Incorrect purchase
– Change of mind
– Damage or damage of the product due to consumer negligence

3. Exchange / Return Procedures
Please refer to our return FAQ for the return procedure.
**We will send you a new product after the inspection and the manager will check and return the product you have shipped to us.
**Please drop us an email at cs@croonshop.com.sg to request for replacement / return before returning the product to us. Please note that if you ship the product to any address through any other shipping company without the exchange / return application, it may be difficult to trace the product and the return confirmation may be delayed or not refunded.

4. Return Shipping Cost
Free return shipping cost if the item was approved as defective or incorrect items. However, if the returned items was not approved under the group of defective and incorrect terms, customer will need to bear for the shipping cost. We will deduct an S$ 7.00 for the return shipping cost upon customer refund.

5. Other Return
Replacement / return / refund due to skin troubles caused by product used must be accompanied by a doctor’s certificate.

Newsletter Signup

Subscribe to get latest news, notification and more infomation discount